Delivery Policy

On PETS VILLA checkout page, you'll see a delivery estimate. Delivery is when we expect the items to be delivered to your door after dispatch. Currently, we aim to dispatch your items in 48 hours after placing an order.*


* For items with a length over 1 metre or weight above 30kg, we will dispatch the order within 7 days.


Order below £60:

- £5 standard delivery, ETA 3-5 working days

- £8 Express delivery, ETA 1-2 working days

Order above £60:

- Free delivery refers to standard delivery

Same day/next day delivery within 3 miles radius from our shop location:

- Order below £60: £5

- Order above £60: free


We have the option to collect your order in our Birmingham shop. This is a free service and your order will be ready normally within one working day. You should receive a notification when you can collect your order. 

​For same day collection, orders placed before 2pm will usually be ready to pick up on the same day. This service only applies to orders placed during Monday to Friday.

Pets Villa reserve the right to amend these terms and conditions at any time.