Current Vaccinations/Veterinarian Information: By using our services, owners verify their pets are up to date with vaccinations for all regular diseases and viruses. Proof of Vaccination shall be provided to Pets Villa on request as well as current Veterinarian information. Failure to present a proof of valid vaccination record shall result in being turned away from our grooming services, and Pets Villa will not be able to refund your deposit.

​Health or Medical Problems & Elderly Pets: Grooming procedures can sometimes be stressful, especially for a senior pet with health problems, and can expose hidden medical problems or aggravate a current one during or after the groom. In the best interest of your pet this contract/agreement will give Pets Villa permission to obtain immediate Veterinary treatment for your pet should it be deemed necessary by us. We will do our best to contact you first then take your pet to your registered Veterinarian or to the nearest Veterinarian that is available. It is agreed that all expenses for Veterinary care will be covered by the animal’s owner. Your pet may change its diet and behaviour for a short period after grooming. The condition should disappear in a couple of days. However, if the situation persists, please seek veterinarian's advice.

​Fleas/Ticks: Pets Villa strives to be a flea/tick-free environment. If your pet has a flea or tick infestation we will ask that you reschedule your grooming appointment once the flea or tick problem is under control. Pets with a flea or tick infestation carry a risk of anaemia, infections, tapeworms and other health problems. We recommend that you contact your veterinarian for advice on the best treatment for your situation. A typical monthly flea preventative may be the most effective choice. If fleas are found on your pet we will bathe your pet with flea shampoo and we will perform additional disinfecting of our premises. This extra step will incur an extra £25 charge on your grooming bill. If ticks are found an additional charge of £5 will be added for their removal.

Accidents: There is always the possibility of an accident occurring. Grooming equipment is sharp, even though we use extreme caution and care in all situations. Possible problems that could occur include cuts, nicks, scratches and quickening of nails. In most cases this can happen when a pet is wiggling or moving around. We make every effort to ensure your pet is groomed as safely as possible, however if your pet struggles it may be dangerous to continue the groom. 

​Before coming to the grooming room, please ensure that your pet has been given the opportunity to relieve themselves before entering the salon. This will ensure that they get the maximum enjoyment out of their groom. Please do not feed your pet within 30 minutes prior to their appointment.

​You must inform the groomer of any medical conditions and may be asked for a letter from your vet stating your pet is healthy to be groomed before the groom is carried out.

​Whilst great care is taken whilst being groomed, all pets left within the Pets Villa are left entirely at the owner’s risk.

​We will not groom any pet that has been microchipped within the last 24 hours.

​The grooming team has the right to refuse to groom any pet without reason.

​The grooming team has the right to refuse any customer without reason.

​The grooming team has the right to cancel a groom if it would affect the pet’s welfare or if there is a risk of injury to the grooming team. The team can also cancel the groom if the customer has booked the wrong service for their pet(s), including but not limited to: wrong size, hair length or service requested.

​Pets which are pregnant or in season will not be accepted for grooming.

Condition of coat

Matted Coats: Pets Villa promotes Responsible Pet Ownership. We do not de-matt neglected coats. This is very different to removing small knots, tangles and isolated matted hair from the coat which can be achieved quickly without causing anxiety, stress or pain. The health and condition of a cat’s coat and skin are the responsibility of the owner (along with its physical and psychological state of health). It is essential to take care of your pet(s) coat at home as well as work on their temperament bu socialising and training. This ensures good behaviour and easy process during our professional grooming. 



Aggressive or Dangerous Pets: Owners MUST inform us if your pet bites, has bitten or is aggressive towards people, other pets or specific grooming procedures. We reserve the right to refuse or stop services to your pet at any time before or during the grooming process and charge an Aggressive Dog Fee of £10 in addition to the regular grooming charge. If during the process of grooming your pet bites one of our members of staff, the owner agrees to be responsible for any and all related medical bills, recovery costs, loss of income and equipment damage.

We will not groom any dog that is, or is crossed with, a Pit Bull Terrier, Dogo Argentino, Perro De Presa Canario, Dogo Canario, Japanese Tosa, Fila Brasileiro, Czechoslovakian Wolfdog, Saarloos Wolfhound/Wolfdog or any wolf hybrid. We will not groom any dog that must be registered under the Dangerous Dogs Act 1991, the Dangerous Dogs (Amendment) Act 1997 or any further amendments to this Act.


All Prices Assume a Reasonable Condition and Temperament. Additional charges will apply for the extra time and products involved in grooming neglected coats, in-particular those which require clipping off due to severe matting. Extra time will be deemed for pet(s) whose temperament or health also requires more time to complete.

​No Shows/Missed Appointments. You are required to pay a £15 deposit to secure your appointment when booking. The deposit is taken as a security against any missed or cancelled appointments and will not be refunded unless a 48hour cancellation notice has been given. If you are over 15 minutes late to your appointment it will be considered as a 'no show' and the deposit will not be refunded. If we are able to accommodate your desired service on the same day, a full payment will be required to secure the appointment. 

Any pets not collected at the agreed collection time will incur an additional charge of £5 per 30 minutes they are in holding after the agreed collection time stated in the grooming contract.

Consent to Social Media Post

We may take photos and videos of our groomed pets and post on our social media for recording, training, illustration and marketing purposes. If you do not wish us to do so, please inform our staff in store in advance to your grooming session(s). 

​Pets Villa reserves the right to amend these terms and conditions at any time.